QUESTIONS

We are looking to update this page regularly so please contact us with your questions, suggestions & feedback. 

We aim to answer your questions with honest, upfront answers! Please e-mail feedback@exchainstorewholesale.com

Q: Can I choose sizes? How do you ratio your stock ?
A: When the stock arrives at the warehouse it is immediately put into ratio packs of 6 - these packs of 6 contain a ratio of all the sizes.  
If you order under 8 pieces the stock will be taken from split packs so sizes cannot be guaranteed.  If you have sizes requests please put in 
the 'note' box in the checkout, we cannot guarantee sizes but always do our best to accommodate requests.
 
Q: Is your stock seconds or damaged stock?
A: Exchainstore clothing is clothing that is manufactured by High Street Shops & Large chainstores.  
All our stock is known in the business as 'cabbage' stock, over runs and cancelled orders, no seconds.
 
Q: Do you have a minimum order?
A: No we don't.
 
Q: You have said the stock is a certain chainstore but it is not tagged up as this chainstore, why is this?
A: This isn't the case in all our stock.  The stock can vary from line to line, sometimes the stock is made for a chainstore and then cancelled or 
the over runs the factory will put a generic label in the garment not the actual chainstore label.
 
Q: Why do the labels/tags need to be de-tagged?
A: A chainstore garment needs to be de-tagged so that a customer can't return the garment to the original chainstore and receive a full price refund.
 
Q: What will happen if I sell a garment with full labels still in tact?
A: The chainstore can find you up to £1000 per labelled garment. They will find the supplier (i.e. us) and the customer (you), for example if you get found by 
the chainstore to be selling 10 fully labelled garments you could be looking at a fine of £10,000.  This also applies to Ebayers - the chainstores keep a very 
close eye on Ebay.
 
Q: Can you reduce your prices if i buy in bulk?
A: We can offer discounts when ordering 80+ of a style or your order is over £3,000.
 
Q: Can you reduce the cost of carriage on smaller orders?
A: Sorry this isn't possible as we pay 'per box'  not weight of box.
 
Q: Can I visit your warehouse?
A: Yes of course, please call to make an appointment, please note minimum warehouse purchase is 10pcs per line.
 
TESTIMONIALS
 
Had to just send a quick e-mail to congratulate you on your superb service. I've only ordered from you twice up to now, and both times my goods have been delivered by the following morning, and completely 
detagged and sorted out for ready for me to display. I'll be definitely using you again in the near future.
Funky Bumps - UK
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Hi, my box arrived today, and i must say i am more
than pleased with the garments.
The postage and delivery were great must use them again.
Thankyou once again for all your help and hope to do
business with you again.
Regards Connie (Cyprus)
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Thanks for a quick delivery.
All items arrived in great condition as always.
 
Look forward to doing business with you again.
 
Sadie - UK
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Received the order this morning and very pleased with everything.

 

Thank you for all your help and look forward to future business with you. 

 

 

Gilly's - Corfu

 

Hi

 

Received the order this morning and very pleased with everything.

 

Thank you for all your help and look forward to future business with you. 


Gillian (15/03/2012)

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