Terms and Conditions


Delabeling/Garment Labels: All goods are supplied under strict condition, that all exchainstore labels and markings are removed before resale; this is the sole responsibility of the purchaser of goods whose name, or company name, is printed on the sales invoice. Important: by accepting our terms and conditions you are accepting that some exchainstore garments will be received without original labels, these are often removed or replaced by different labels by the manufacturers please note items will still have wash care label.  Please see our FAQ section for more details.

Payment Terms: Exchainstore Wholesale accepts payment by bank transfer, Paypal (3% fee applies) or credit card only.  All goods remain the property of Exchain Store Ltd/www.exchainstorewholesale.com until paid for in full.

Prices: All prices exclude delivery charges (VAT will be added in the checkout) the price of the Goods shall be the quoted price. The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods, Quantities or Specifications, which maybe due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labor, materials or other costs of manufacture).

Returns:   Returns must be notified in writing prior to return.  Customer name, order number, and style number of the goods must be enclosed with the delivery.  All returns must be received by Exchain Store Ltd within 7 days of the delivery date.   Exchain Store Ltd will not refund any delivery charges. A 10% restock fee will also be deducted from refund total.

Faulty/Missing items:  On the rare occasion of faulty goods. These must be informed to us in writing within 48 hours of receipt of goods.  Any discrepancy in quantity must also be notified within 48 hours.  We will then respond within 24 hours and let you know the next course of action usually credit / return or replacement. If items are returned this must be with 7 days from the date of delivery.  We suggest this is made via e-mail for a quick response.

Delivery: Exchain Store Ltd shall not be obliged to make delivery until full payment has been made.   Any time, or date, specified by the Seller as to the time or date on which the Goods will be delivered, is given and intended as an estimate only, and the Seller shall not be liable for any loss, damage or expense howsoever arising from delay in delivery.  The seller cannot be held responsible and is unable to refund any postage costs due to courier error.  Please see shipping page for more delivery information.

Offers/Gift Vouchers: All offers (including gift vouchers) are subject to confirmation and are not binding. We reserve the right to alter, extend, or delete the offer without prior notice. All offers are subject to availability.

Other: We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website, and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website, shall signify your acceptance to be bound by the latest terms and conditions.

Statutory Rights: Your statutory rights are protected according to law. Offers are Subject to Confirmation.

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